The actual gutter installation was professionally done. Very clean looking install, and they function perfectly. The lower rating is coming because of how difficult it has been to actually pay them. It took me following up with them for two weeks to give me an invoice. They finally sent it, and I immediately sent them a check. It’s been over a month since the gutters have been installed and I still have the money sitting in my bank account. I have never worked so hard in my life to give someone $2k.